Index Urban stands by the products we sell. All travel gear is supposed to be able to take wear, airline abuse, and withstand the elements. Unlike many specialty online stores, we actually have an onsite repair facility at our warehouse that services thousands of items a year. Having this onsite service has allowed us to see which companies actually stand by their product and which products are built to stand the test of time. It is not always easy knowing what you are getting when buying a new product online. With Index Urban you are getting products that have been curated around quality and the sense of knowing we are here to help take care of any issues*. It is a cornerstone of our business model to be able not only to provide you with the perfect item for your travel or everyday needs, but to be able to service or resolve any issue of the item in a timely manner, as long as it the problem falls under the brand's warranty. Feel free to contact us for any questions related to a specific brand's warranty at email@example.com
We are an official authorized repair facility for the following brands.
- Eagle Creek
- Briggs & Riley
- Ricardo Beverly Hills
Any item purchased at Index Urban, in-store or from our online store, can be looked at by our repair team. We are here to help you resolve any issue within the brands warranty. *Not all brands warranties are the same and its important to check with us, or the brand itself, on what is covered and what is not. We will always go above and beyond to help resolve any issue, within a reasonable time-frame.
*Please note you may be responsible for shipping costs to send and receive items to and from our repair center.