Shipping

Shipping Times
We try to ship orders within 24 hours after your order is placed. When the product is shipping directly from our warehouse, tracking information is often available within 24 hours of placing your order. Products which are being drop shipped directly from the manufacturer can take up to three days to receive tracking information. (Although it is usually 1-2 days). If your order is being drop shipped and you qualify for a free customized luggage tag, the tag will be mailed out separately with USPS. Items in your order may ship separately from different locations.

Shipping Rates - Free Shipping All Orders $99 and up. Free customized luggage tag also included with orders $99 and up.

A shipping and handling charge of $9.95 will be added to any order under $99.00.

Secure Shopping
Your security and satisfaction are our #1 priority.

Free shipping information*
Index Urban offers FREE Ground Shipping within the Continental United States on all orders exceeding $99.00*. A shipping and handling charge of $9.95 will be added to any order under $99.00. Alaska and Hawaii not included. See below.

*Free shipping applies only to the Continental United States. As of this time, we are not shipping to Alaska or Hawaii through the website. Please contact us if you would like an order shipped to Alaska or Hawaii, to see shipping rates/options.

Expedited Shipping*
Index Urban also offers expedited shipping options including UPS 2nd Day Air and UPS 3 Day Select that provides delivery of your item'(s) in 2-3 days from the day it is shipped. Expedited delivery charges apply to each item in your order. Expedited orders can take up to 2 business days to ship.

UPS 3 Day Select: $50 per item.

UPS 2nd Day Air: $75 per item.

Southern California Customers may quality for free 1-2 day Shipping. If the item is shipping from our Southern California warehouse, you may receive it in 1-2 business days to your Southern California location. Please contact us or write in the Check Out Notes section that you would like this option. Drop ship orders may take longer, but we will always try to ship from our Southern California warehouse to ensure the free expedited shipping for Southern California customers.

No weekend delivery. If you need something delivered on a Saturday, please contact us for options. Shipping not available to PO boxes.

We accept most major credit cards : Visa, Master Card, American Express and Discover.

Need it faster?
Please call us at 1-619-255-5755 or email us at sales@indexurban.com for other Shipping Options.

Please email us at sales@indexurban.com for availability and shipping times. We are always here to help you get your order as fast and efficient as possible.

International shipping - Index Urban does not currently ship orders outside of the U.S.

Recycling

Please note that Index Urban strives to recycle as much as possible when shipping. This means that, when possible, orders arrive in a box that has been appropriated from a previous shipment and that packing materials such as bubble wrap, tissue, and popcorn have also been reused. We appreciate any effort that you too can make to reuse our shipping materials and/or recycle them.

Fast & Free Shipping Over $99
Free In-store Returns
Free Custom Luggage Tag over $99
Secure Shopping Guarantee
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